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bernie View Drop Down
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Post Options Post Options   Quote bernie Quote  Post ReplyReply Direct Link To This Post Topic: Sailboats.co.uk
    Posted: 07 Apr 15 at 10:16pm
Anyone else find them utterly useless?

3 times now I've ordered stuff online, only to get an email telling me that some items are out of stock.

Each time I've ended-up cancelling the order completely and going somewhere else.

What a complete shower.
Never sheet out.
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turnturtle View Drop Down
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Post Options Post Options   Quote turnturtle Quote  Post ReplyReply Direct Link To This Post Posted: 10 Apr 15 at 11:10pm
Yep- refuse to use them anymore.

P&B, Suntouched, LDC and a couple of others are sufficent for my needs.
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PeterG View Drop Down
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Post Options Post Options   Quote PeterG Quote  Post ReplyReply Direct Link To This Post Posted: 11 Apr 15 at 9:59am
Originally posted by bernie

Anyone else find them utterly useless?

3 times now I've ordered stuff online, only to get an email telling me that some items are out of stock.

Each time I've ended-up cancelling the order completely and going somewhere else.

I don't find them "utterly useless", but I have been using pinbax more recently. I have had issues with things being out of stock, and cancelled an order just a couple of days ago for that reason. But other sources can also have stock issues, and where Sailboats remain fairly good is that they do let you know what's happening. In general I find their communication more effective than Pinbax's, even if the news isn't always what you want to hear!

Peter
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Null View Drop Down
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Post Options Post Options   Quote Null Quote  Post ReplyReply Direct Link To This Post Posted: 11 Apr 15 at 10:11am
Wont use them any-more.  For a variety of reasons, none of which are due to their service....Lasers being sold at minimum weigh and optimum rake, racing winter handicap evens with illegal kit.  Various other questionable around moral compass in my opinion. 
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turnturtle View Drop Down
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Post Options Post Options   Quote turnturtle Quote  Post ReplyReply Direct Link To This Post Posted: 11 Apr 15 at 10:21am
Yep - and you missed the big one. allegedly when they bought Speed Sails they binned off some machinists without paying them their wages - these were hard working people, the backbone of what made Richard Esthaugh's loft one of the best of its era.

I have no problem with businesses consolidating, or that 'things move on', especially given the sad circumstances. But you treat the staff right in the process- anything less is beyond a level of acceptability and fortunately thanks to the Internet and good old fashioned changing room gossip, these things can come back to haunt the ar**holes who treat their people with such contempt.
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Post Options Post Options   Quote Rupert Quote  Post ReplyReply Direct Link To This Post Posted: 11 Apr 15 at 10:54am
Apart from the background, which I agree isnt good, I've always found them to have better stock than elsewhere, so sometimes have ended up using them as the only option. Seals for an obscure 5" hatch was a recent one. Don't like the main order bit, though. Needed bungs too so got them from there too because of it, but would rather have shopped elsewhere for them.
Firefly 2324, Lightning 130, Puffin 229, Minisail 3446
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Matt Jackson View Drop Down
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Post Options Post Options   Quote Matt Jackson Quote  Post ReplyReply Direct Link To This Post Posted: 14 Apr 15 at 3:55pm
My overall experience is of being generally slow and poor stock but cheaper than (the much more reliable) P&B.
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Post Options Post Options   Quote ThomasR Quote  Post ReplyReply Direct Link To This Post Posted: 16 Apr 15 at 1:40pm
My experience has always been good and I find that they seem to carry more stock than the rest, comms has always been excellent and good tech support. Iíve been using them for more years than I care to mention. Most of my mates at my club (Hayling) seem to use them happily enough.
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Post Options Post Options   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: 16 Apr 15 at 2:53pm
I used to use them but after what they did with speeds, they'll never get a single penny from me.  
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Post Options Post Options   Quote I sail for fun Quote  Post ReplyReply Direct Link To This Post Posted: 17 Apr 15 at 8:54am
10 out of 10 for Northampton Sailboats from me never had any problems been using them for years
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